When do I schedule my guidance session?
Once your custom kit arrives, book your included guidance session by phone or video. A licensed patient care staff member will guide you through using the kit. Guidance is available for each treatment in a package; you may skip a later session if you are comfortable with the steps.
Do I need to upload photos?
For non-intimate areas, upload clear photos with your intake. Do not upload photos of intimate areas.
Which areas have a peeling oil option?
Half or full back, both arms, both elbows, both hands or knuckles, both legs, both knees, and both feet or toes. Other listed areas use a custom kit.
How long will processing and shipping take?
Orders are processed within 1–3 business days after purchase. After processing, shipping takes an estimated 3–7 days, depending on the carrier and the distance to your delivery address. We ship from Houston, Texas, using USPS, UPS, or FedEx. Free shipping is included with every treatment kit.
What is your return and refund policy?
To be eligible for a return and refund, products must be unopened and unused. You must submit your return request within 2 days of confirmed delivery to your address. Once your return request is approved, you must ship the products back within 3 days of approval. Requests submitted after the 2-day window will not be accepted. Opened or used products cannot be returned and are non-refundable due to the risk of contamination. Customers are responsible for return shipping costs.
Can I cancel my order?
Orders can only be cancelled within 12 hours of being placed. Processing begins 24 hours after the order is placed. Once processing starts, we cannot cancel the order. To request a cancellation within the 12-hour window, contact us using the details below.
Can I modify my order or correct my shipping address?
If you need to modify your order, call us immediately at (832) 284-9732. After 24 hours of placing your order, modifications are not guaranteed because processing has started. If your package has not yet shipped, we will make the requested changes.
If you entered an incorrect shipping address, contact us within 12 hours of placing your order. Call (832) 284-9732 or email contact@vogueciti.com or support@cloverderm.com.
Please double-check your details when placing your order and review your order confirmation email to make sure everything is correct.
How can I contact customer support?
Call (832) 284-9732 or email contact@vogueciti.com or support@cloverderm.com.
How does the four-treatment package work?
It includes four treatments for the same selected area at 10% off. All four kits ship together. Each kit supports one treatment application and the aftercare for its four-week cycle.